Ordering Info
Pricing
Guarantee
Payment Options
Shipping and Handling
Return Policy
Pricing
All prices are in U.S. Dollars. Additional charges may apply for sizing or other adjustments on one-of-a-kind items.
Guarantee
All jewelry is guaranteed to be free from defects in craftsmanship and materials on delivery. Should the jewelry fail, and examination reveals it was due to negligence on our part we will repair or replace the item at no additional cost.
Payment Options
Accepted Credit Cards
We accept American Express, Discover, Master Card, and Visa. We use a secure shopping cart system created by PayPal, a large and highly trusted payment processing vendor for internet transactions. Just pick your credit card from the list and enter in the required information on the checkout page. If you have any concerns or problems, other options are available.
Pay with Pay Pal
If you have a Pay Pal account, it is very easy to pay for your order. Simply choose "Pay with Pay Pal" on the checkout page.
Paying by Check or Money Order
We are happy to accept payment by mail.
We suggest when possible that people who want to order by mail first email us what they want The email should include the inventory number(s) and description(s) of the each piece. Also tell us if you want insurance for your package. We will send an email reply including the amount due.
Once we have confirmed everything is correct you can send a check or money order and we will send merchandise promptly. We do allow a few days for a check to clear with personal checks from new customers.
Shipping and Handling
In most cases, if you place an order today, it will be on its way by tomorrow morning. All items that are in stock will be shipped within one (1) to three (3) days of payment confirmation. If an item is no longer in stock, due to a previous sale, you will be notified within one business day by email. Options for ordering a similar item will be included in this email notice and an alternative time frame will be suggested.
Custom/commission orders are usually delivered between one to four weeks of order depending on material availability and design considerations. A firm estimate of delivery will be made at time of order.
All jewelry is shipped USPS Priority Mail or Express Mail, using the U.S. Postal Service (USPS). All jewelry is insured and requires customer signature on delivery. Priority Mail is normally received within two to three days. Express Mail is normally received next day with guaranteed delivery within two business days. (I have found this to be the safest and most secure form of transit for jewelry items.) If you are not available to accept delivery the USPS will leave a notice allowing you to have the package re-delivered or to pick it up at the post office.
Return Policy
Non-commissioned Jewelry
Non commissioned currently available jewelry that is not created as a special or custom order may be returned for refund, credit or exchange within 10 days of date received as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. Email or call before returning the item to obtain a return authorization number, otherwise the package cannot be accepted. Any scratched, altered, blemished, used/worn or broken items are not eligible for a refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to our fabrication error. Original shipping charges and credit card fees (if any) are not refundable.
Custom Order or Commissioned Jewelry
Pieces that are created as a special order and/or custom design, a custom order, or jewelry that requires modification such as sizing or exchanging stones and is ordered on a commission basis is not returnable. We guarantee that the piece will match the final design you approved including the dimensions, stones and metals. Note that all handmade jewelry will differ slightly due to the nature of the craft and may include minor variations in overall size and stone shape.
Any standard item that is customized (sizing, adding stones, changing stones, etc.) is not returnable for refund.
Insurance for Returned Items
For your security, please return item(s) with an insured courier (USPS Insured, FedEx, UPS) and retain your shipping receipt. Art Jewelry Studio is not responsible for item(s) lost or damaged in transit.
